• 104 Garner Ave, Madison, TN 37115
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Frequently Asked Questions

FAQs

General Questions

At Craddock Electrical, we’re committed to providing honest answers and dependable service from start to finish. Whether you’re in Middle Tennessee or the Sevierville, Pigeon Forge, and Gatlinburg area, our licensed electricians deliver trusted, professional service backed by integrity and experience.
Below you’ll find answers to some of the most common questions homeowners ask before booking an appointment.

1. Are your electricians licensed and insured?


Absolutely. Every Craddock Electrical technician is fully licensed, insured, background-checked, and drug-tested for your safety and peace of mind.

We offer free estimates for most installations, upgrades, and remodels. For troubleshooting or diagnostic visits, a $79 service charge applies — covering travel, inspection, and a full system assessment by a certified technician.

We proudly serve homeowners and businesses across Middle Tennessee, including Sumner, Robertson, Davidson, and surrounding counties.

From panel upgrades and lighting installs to whole-home rewiring and surge protection — our licensed electricians handle all electrical repairs, maintenance, and installation needs.

You can book online anytime at craddockelectrical.com, call (615) 822-9983, or message our team through our contact form.

Yes — Craddock Electrical provides emergency electrical service for urgent issues like power loss, burning odors, tripped breakers, or sparking outlets. We prioritize safety-related calls to protect your home and family. Just let our team know it’s an emergency when you call (615) 822-9983, and we’ll dispatch the first available licensed technician.

Absolutely. Our technicians take time to inspect your system, diagnose the issue, and clearly explain what’s happening before any work begins. You’ll receive straightforward recommendations and transparent pricing — no hidden fees, no surprises.

We handle all sizes of residential and commercial electrical work, including:

  • Breaker panel and service upgrades

  • Indoor and outdoor lighting

  • Generator hookups and surge protection

  • Smart home and EV charger installations

  • Whole-home rewiring and safety inspections
    Whether it’s a simple outlet repair or a full remodel, our licensed electricians have you covered.

No. Every project is completed by Craddock Electrical’s own trained, licensed, and insured technicians. That means you get consistent quality, accountability, and service backed by our in-house standards — never a third-party contractor.

If you notice flickering lights, tripped breakers, buzzing switches, or outlets that feel warm, it’s time for a professional inspection. Aging or damaged wiring can create fire hazards or power loss. Our certified electricians can perform a whole-home safety inspection to evaluate your electrical system and bring it up to code.

All of our work is backed by a satisfaction guarantee and covered under our parts and labor warranty. If something isn’t right, we make it right — no exceptions. We stand behind our workmanship and use only trusted materials from reputable manufacturers.

After your appointment, we send follow-up messages to confirm that everything is working properly. You’ll also receive seasonal tips and reminders to keep your system running efficiently. Our goal is to build a long-term relationship, not a one-time transaction.

Craddock Electrical blends small-town values with modern expertise. We believe in honesty, education, and professionalism. Our team explains every step of the process, provides upfront pricing, and treats your home with care. It’s why so many Tennessee homeowners trust us generation after generation.

Yes — customer satisfaction is at the core of what we do. Our office follows up after each job to ensure the service met your expectations and that everything is functioning safely. If you ever have questions after your visit, we’re only a phone call away.

Craddock Electrical proudly serves Middle Tennessee, including Hendersonville, Gallatin, Goodlettsville, White House, Portland, and Springfield, as well as Sevierville, Pigeon Forge, and Gatlinburg in East Tennessee.
We’re honored to serve homeowners and businesses across both regions with dependable, local electrical expertise.

We’re here to help! Call (615) 822-9983 or visit our Contact Page. Whether you have a quick question or need a full electrical consultation, our licensed professionals are happy to assist.

Absolutely. Every Craddock Electrical technician is fully licensed, insured, background-checked, and drug-tested for your safety and peace of mind.

We offer free estimates for most installations, upgrades, and remodels. For troubleshooting or diagnostic visits, a $79 service charge applies — covering travel, inspection, and a full system assessment by a certified technician.

We proudly serve homeowners and businesses across Middle Tennessee, including Sumner, Robertson, Davidson, and surrounding counties.

From panel upgrades and lighting installs to whole-home rewiring and surge protection — our licensed electricians handle all electrical repairs, maintenance, and installation needs.

You can book online anytime at craddockelectrical.com, call (615) 822-9983, or message our team through our contact form.

Yes — Craddock Electrical provides emergency electrical service for urgent issues like power loss, burning odors, tripped breakers, or sparking outlets. We prioritize safety-related calls to protect your home and family. Just let our team know it’s an emergency when you call (615) 822-9983, and we’ll dispatch the first available licensed technician.

Absolutely. Our technicians take time to inspect your system, diagnose the issue, and clearly explain what’s happening before any work begins. You’ll receive straightforward recommendations and transparent pricing — no hidden fees, no surprises.

We handle all sizes of residential and commercial electrical work, including:

No. Every project is completed by Craddock Electrical’s own trained, licensed, and insured technicians. That means you get consistent quality, accountability, and service backed by our in-house standards — never a third-party contractor.

If you notice flickering lights, tripped breakers, buzzing switches, or outlets that feel warm, it’s time for a professional inspection. Aging or damaged wiring can create fire hazards or power loss. Our certified electricians can perform a whole-home safety inspection to evaluate your electrical system and bring it up to code.

All of our work is backed by a satisfaction guarantee and covered under our parts and labor warranty. If something isn’t right, we make it right — no exceptions. We stand behind our workmanship and use only trusted materials from reputable manufacturers.

After your appointment, we send follow-up messages to confirm that everything is working properly. You’ll also receive seasonal tips and reminders to keep your system running efficiently. Our goal is to build a long-term relationship, not a one-time transaction.

Craddock Electrical blends small-town values with modern expertise. We believe in honesty, education, and professionalism. Our team explains every step of the process, provides upfront pricing, and treats your home with care. It’s why so many Tennessee homeowners trust us generation after generation.

Yes — customer satisfaction is at the core of what we do. Our office follows up after each job to ensure the service met your expectations and that everything is functioning safely. If you ever have questions after your visit, we’re only a phone call away.

Craddock Electrical proudly serves Middle Tennessee, including Hendersonville, Gallatin, Goodlettsville, White House, Portland, and Springfield, as well as Sevierville, Pigeon Forge, and Gatlinburg in East Tennessee.
We’re honored to serve homeowners and businesses across both regions with dependable, local electrical expertise.

We’re here to help! Call (615) 822-9983 or visit our Contact Page. Whether you have a quick question or need a full electrical consultation, our licensed professionals are happy to assist.

FAQs

Billing & Pricing

Craddock Electrical believes in complete transparency. We want every customer to feel confident knowing exactly what they’re paying for — no hidden fees, no surprises. Below you’ll find answers to the most common questions about our pricing, service charges, and payment options.

1. Why do you charge a $79 service fee?


Our $79 service fee covers travel, vehicle maintenance, and a full diagnostic visit by a licensed and background-checked technician. During this visit, your electrician will perform a safety inspection and provide upfront pricing for any recommended repairs. If you move forward with the work, the service fee is credited toward your total.

Yes. Every job starts with a detailed quote so you know exactly what to expect — including labor, materials, and time frame. We never begin work without your approval, and there are no surprise add-ons or hidden charges.

We accept all major credit cards, checks, and digital payments. We also offer financing options for larger projects to make upgrades and safety improvements affordable.

Yes! Craddock Electrical partners with trusted lenders to provide flexible financing for major projects such as panel upgrades, generator installations, EV chargers, or whole-home rewiring. Ask your technician or our office team for details about available plans.

Emergency and after-hours calls are subject to a slightly higher diagnostic rate due to increased staffing costs. However, our technicians will always explain pricing before any work begins — so you can approve or decline service without pressure.

Yes! Our CAP Plan (Craddock Advantage Program) gives members priority scheduling, discounted repairs, and annual safety inspections to help prevent costly breakdowns. It’s a great way to keep your electrical system safe, efficient, and up to date year-round.

Absolutely. Once you receive an estimate, that price will not change unless you request additional work. We stand by our word and our written quotes — transparency is part of the Craddock Electrical promise.

Yes. After your service, you’ll receive an electronic invoice that can be paid securely online using a credit or debit card. You’ll also have access to a detailed receipt for your records.

We take pride in every job. If something isn’t right, call us immediately — our workmanship guarantee covers follow-up adjustments or corrections at no additional cost. Your satisfaction comes first.

Our $79 service fee covers travel, vehicle maintenance, and a full diagnostic visit by a licensed and background-checked technician. During this visit, your electrician will perform a safety inspection and provide upfront pricing for any recommended repairs. If you move forward with the work, the service fee is credited toward your total.

Yes. Every job starts with a detailed quote so you know exactly what to expect — including labor, materials, and time frame. We never begin work without your approval, and there are no surprise add-ons or hidden charges.

We accept all major credit cards, checks, and digital payments. We also offer financing options for larger projects to make upgrades and safety improvements affordable.

Yes! Craddock Electrical partners with trusted lenders to provide flexible financing for major projects such as panel upgrades, generator installations, EV chargers, or whole-home rewiring. Ask your technician or our office team for details about available plans.

Emergency and after-hours calls are subject to a slightly higher diagnostic rate due to increased staffing costs. However, our technicians will always explain pricing before any work begins — so you can approve or decline service without pressure.

Yes! Our CAP Plan (Craddock Advantage Program) gives members priority scheduling, discounted repairs, and annual safety inspections to help prevent costly breakdowns. It’s a great way to keep your electrical system safe, efficient, and up to date year-round.

Absolutely. Once you receive an estimate, that price will not change unless you request additional work. We stand by our word and our written quotes — transparency is part of the Craddock Electrical promise.

Yes. After your service, you’ll receive an electronic invoice that can be paid securely online using a credit or debit card. You’ll also have access to a detailed receipt for your records.

We take pride in every job. If something isn’t right, call us immediately — our workmanship guarantee covers follow-up adjustments or corrections at no additional cost. Your satisfaction comes first.

Electrical

FAQS

Electrical systems are the backbone of every home and business, and they deserve expert attention. At Craddock Electrical, our licensed technicians handle everything from troubleshooting to full installations — always with safety, code compliance, and your peace of mind in focus. Below are answers to the electrical questions we’re asked most often.

1. Why do my lights flicker or dim sometimes?


Flickering lights often mean your circuit is overloaded, your wiring is loose, or your electrical panel is outdated. While it might seem minor, it can indicate a potential safety issue. Our technicians can inspect your system, pinpoint the cause, and ensure your home’s wiring is safe and up to code.

If your breakers trip frequently, your panel is warm to the touch, or you still have fuses instead of breakers, it’s likely time for an upgrade. Modern panels are designed to handle today’s higher power demands safely and efficiently. A Craddock technician can evaluate your system and recommend the right upgrade for your home.

Yes — surge protection is one of the most important safeguards for your home’s electronics and appliances. Power surges can be caused by lightning, utility issues, or even major appliances cycling on and off. A professionally installed surge protection system can save thousands in potential damage.

First, check if the circuit breaker has tripped or if a GFCI outlet needs to be reset. If that doesn’t fix it, it’s best to call a licensed electrician — the issue could involve wiring damage, a faulty connection, or an overloaded circuit. Our team will diagnose the cause safely and restore power quickly.

Tripped breakers are a sign that a circuit is drawing more current than it’s designed for. Common causes include overloaded outlets, faulty appliances, or wiring problems. Never force a breaker to stay on — call us to inspect and prevent potential fire hazards.

Absolutely. Craddock Electrical installs a variety of Level 2 home EV chargers for brands like Tesla, Ford, and Chevrolet. We ensure the wiring, breaker capacity, and dedicated circuit meet manufacturer and code requirements so your charger runs safely and efficiently.

Yes! We specialize in smart switches, dimmers, timers, and full-home lighting control systems. Whether you’re upgrading to smart bulbs or designing a fully automated system, our electricians can integrate the technology safely into your home.

We recommend a comprehensive electrical safety inspection every year,, or immediately if you move into an older home. Regular inspections catch small issues before they become major hazards and help ensure compliance with current electrical codes.

Electrical repairs should always be handled by a licensed electrician. Even small mistakes can lead to serious injury or fire hazards. Our team follows strict safety procedures and code requirements on every job to protect your home and your family.

Yes. We offer energy-saving solutions like LED lighting upgrades, occupancy sensors, and smart thermostats that help lower utility costs while improving comfort and safety.

We do! Our electricians install standby and portable generators, including automatic transfer switch systems. We’ll size your generator properly for your home’s load requirements and handle all permitting and safety connections.

You can start by ensuring all outlets near water sources are GFCI-protected, upgrading old two-prong outlets, scheduling regular inspections, and installing whole-home surge protection. Our technicians can assess your entire system and recommend simple upgrades that enhance both safety and efficiency.

Call (615) 822-9983 or Contact Us Online.
Our licensed electricians are here to answer your questions, inspect your system, and keep your home running safely — from Middle Tennessee to Sevierville, Pigeon Forge, and Gatlinburg.

Flickering lights often mean your circuit is overloaded, your wiring is loose, or your electrical panel is outdated. While it might seem minor, it can indicate a potential safety issue. Our technicians can inspect your system, pinpoint the cause, and ensure your home’s wiring is safe and up to code.

If your breakers trip frequently, your panel is warm to the touch, or you still have fuses instead of breakers, it’s likely time for an upgrade. Modern panels are designed to handle today’s higher power demands safely and efficiently. A Craddock technician can evaluate your system and recommend the right upgrade for your home.

Yes — surge protection is one of the most important safeguards for your home’s electronics and appliances. Power surges can be caused by lightning, utility issues, or even major appliances cycling on and off. A professionally installed surge protection system can save thousands in potential damage.

First, check if the circuit breaker has tripped or if a GFCI outlet needs to be reset. If that doesn’t fix it, it’s best to call a licensed electrician — the issue could involve wiring damage, a faulty connection, or an overloaded circuit. Our team will diagnose the cause safely and restore power quickly.

Tripped breakers are a sign that a circuit is drawing more current than it’s designed for. Common causes include overloaded outlets, faulty appliances, or wiring problems. Never force a breaker to stay on — call us to inspect and prevent potential fire hazards.

Absolutely. Craddock Electrical installs a variety of Level 2 home EV chargers for brands like Tesla, Ford, and Chevrolet. We ensure the wiring, breaker capacity, and dedicated circuit meet manufacturer and code requirements so your charger runs safely and efficiently.

Yes! We specialize in smart switches, dimmers, timers, and full-home lighting control systems. Whether you’re upgrading to smart bulbs or designing a fully automated system, our electricians can integrate the technology safely into your home.

We recommend a comprehensive electrical safety inspection every year,, or immediately if you move into an older home. Regular inspections catch small issues before they become major hazards and help ensure compliance with current electrical codes.

Electrical repairs should always be handled by a licensed electrician. Even small mistakes can lead to serious injury or fire hazards. Our team follows strict safety procedures and code requirements on every job to protect your home and your family.

Yes. We offer energy-saving solutions like LED lighting upgrades, occupancy sensors, and smart thermostats that help lower utility costs while improving comfort and safety.

We do! Our electricians install standby and portable generators, including automatic transfer switch systems. We’ll size your generator properly for your home’s load requirements and handle all permitting and safety connections.

You can start by ensuring all outlets near water sources are GFCI-protected, upgrading old two-prong outlets, scheduling regular inspections, and installing whole-home surge protection. Our technicians can assess your entire system and recommend simple upgrades that enhance both safety and efficiency.

Call (615) 822-9983 or Contact Us Online.
Our licensed electricians are here to answer your questions, inspect your system, and keep your home running safely — from Middle Tennessee to Sevierville, Pigeon Forge, and Gatlinburg.

Warm or Loose Outlets? Don’t Ignore Them.If an outlet feels warm, loose, or discolored, it could signal a wiring issue. Shut off power to that circuit and call a licensed electrician right away — overheating can lead to electrical fires.Learn MoreWhy Surge Protection Matters Year-RoundLightning and power grid fluctuations can send voltage spikes through your home. Whole-home surge protection safeguards your electronics and appliances from damage.Learn MoreAvoid the Tripped Breaker BluesPlugging too many high-draw devices into one outlet can overload circuits. Spread out appliances and use surge-protected strips — or ask us about adding a dedicated circuit.Schedule an InspectionPrevent Problems Before They StartAn inspection every 3–5 years ensures your wiring and panel meet safety codes. Small issues like loose connections can be fixed before they cause bigger problems.Book an Electrical Safety CheckReady for an Electric Vehicle?We install EV chargers that meet manufacturer specs and local code requirements. Safe, convenient, and future-ready.EV Charger InstallationLight Up Safely OutdoorsUse weather-rated fixtures and GFCI outlets for outdoor lighting. Proper grounding and waterproof connections prevent shorts and shocks.Learn About Outdoor LightingWhen to Call an ElectricianSmelling burning plastic, seeing sparks, or flickering lights are signs of danger. Turn off the breaker and call us immediately — safety comes first.Call Now


★★★★★ 5/5

“Craddock Electrical installed a generator for my home, and it was a game-changer during the last storm! The team was knowledgeable, courteous, and made sure everything was set up perfectly. Highly recommend!”

Sarah L.

Satisfied Customer

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